According to a survey by Pew Internet & American Life Project, in February-March 2007 56% of respondents reported sending email every day.
50% of the respondents stated they first went online for “personal” reasons; 31% said work was the cause; 19% said school was the cause.
Mar 13, 2008
Mar 6, 2008
36% of e-mails to the bank go unanswered
US banking industry holds in excess of $7.17 trillion in loans, including the billions of dollars in mortgage, credit card, auto loans and commercial loans. 36% of customer emails went unanswered by the banks.
96% of those audited did not offer live chat as a communication channel. 94% of banks did not offer a true dynamic, flexible knowledge base - the majority of banks offered little more than a list of static FAQs, Talisma reports.
Why some service companies don't offers better service trough their websites?
96% of those audited did not offer live chat as a communication channel. 94% of banks did not offer a true dynamic, flexible knowledge base - the majority of banks offered little more than a list of static FAQs, Talisma reports.
Why some service companies don't offers better service trough their websites?
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