When commercial email does not get delivered to the inbox, the sender’s reputation can be blamed 77% of the time, and the reputation of domains included in the email 6% of the time, Return Path says.
Did you know that your proffesional reputation is in risk when you send "chains e-mails"?
What is our positioning or opinion of a person that sends many messages per day, or of a person that never responds? What do we end up thinking of colleagues whose messages are difficult to understand, or who send very long messages?
Sep 11, 2006
Studies show that manners do matter in e-mail
Here are ten e-mail etiquette tips to think about before you hit that send button:
1. Don't write anything in an e-mail that you would not want read by everybody.
2. Be tidy with your e-mail: answer it promptly, and use folders to save messages that you may need later.
3. Management might write e-mail policies that employees sign-off on.
4. Messages or replies to messages that have an angry tone are a no-no in office culture.
5. Don't give out your password or UserID to anyone.
6. Smiley faces and emoticons are inappropriate and childish.
7. Don't write e-mail in capital letters. THIS MEANS THAT YOU ARE SHOUTING. This practice is offensive at work.
8. Save attachments for the people who really need them. Sending out large files in an e-mail can be a burden on systems.
9. Sending information on e-mail to clients and people at other companies is a reflection of the company for whom you work.
10. Use the spell-checker and read your e-mail over before sending it out. Punctuation, tone and good grammar are important.
1. Don't write anything in an e-mail that you would not want read by everybody.
2. Be tidy with your e-mail: answer it promptly, and use folders to save messages that you may need later.
3. Management might write e-mail policies that employees sign-off on.
4. Messages or replies to messages that have an angry tone are a no-no in office culture.
5. Don't give out your password or UserID to anyone.
6. Smiley faces and emoticons are inappropriate and childish.
7. Don't write e-mail in capital letters. THIS MEANS THAT YOU ARE SHOUTING. This practice is offensive at work.
8. Save attachments for the people who really need them. Sending out large files in an e-mail can be a burden on systems.
9. Sending information on e-mail to clients and people at other companies is a reflection of the company for whom you work.
10. Use the spell-checker and read your e-mail over before sending it out. Punctuation, tone and good grammar are important.
Aug 16, 2006
$630 mln lost in 2 years to e-mail scams
American consumers lost more than $8 bln over the last two years to viruses, spyware and various schemes.
Consumers face a 1-in-3 chance of becoming a cybervictim, about the same as in 2005.
Consumers lost $630 mln over the past two years to e-mail scams, Consumer Reports says.
As you can see, proffesional email managment is an important financial issue.
Consumers face a 1-in-3 chance of becoming a cybervictim, about the same as in 2005.
Consumers lost $630 mln over the past two years to e-mail scams, Consumer Reports says.
As you can see, proffesional email managment is an important financial issue.
Jul 30, 2006
Are employees lowering down when using e-mail at the office?
A study in 2004 conducted for the Department of Trade and Industry turned up a few surprises: one in 10 employees in Scotland confused co-workers or clients by sending an e-mail to the wrong person; almost two in 10 confused people with humour.
The poll of 1,000 full- and part-time employees across the UK showed that 59 per cent of workers in Scotland would still rather talk to co-workers in person than via e-mail. Part of the problem could be that behind the screen people are bolder, think they are funnier but are often more lazy when it comes to working in cyberspace.
Studies show that manners do matter in e-mail. Read more...
The poll of 1,000 full- and part-time employees across the UK showed that 59 per cent of workers in Scotland would still rather talk to co-workers in person than via e-mail. Part of the problem could be that behind the screen people are bolder, think they are funnier but are often more lazy when it comes to working in cyberspace.
Studies show that manners do matter in e-mail. Read more...
Jun 16, 2006
We must beware sending e-mail copies
The practice of sending copies of letters is not new, and electronic copy practices have clearly taken up certain elements from the use in traditional correspondence.
With the development of email as a central tool for workplace communication, the practice of sending copies has proliferated. The ease of adding recipients to the copy field has made the electronic version more pervasive and has led to new interactional practices.
Employees use copies to achieve routine collaboration in their daily work tasks, sharing knowledge, prompting feedback, and seeking support. This contributes to creating new patterns of interaction and to erasing traditional hierarchical structures and established lines of information flow.
Thus, the practice of copying others in can also serve to reinforce hierarchical structures within the organization. It makes it easier for participants to appeal to superordinates to back their claims in cases of conflict and thereby to stress the importance of institutional status rather than the force of the argument.
Copying in recipients gives employees the opportunity to build their professional identity by presenting their ideas and achievements to other members of the organization, and especially to superordinates.
But the indiscrimanadas copies can generate extra and unproductive work to the recipients. This happens frequently when the option "replay all" is used unnecessarily.
Digital literacy involves competence in participating in electronically-mediated social activities among multiple participants. It involves competence in using various addressing devices to differentiate among recipients with varying participation statuses.
Digital media literacy also involves receptive skills, such as interpreting the relevance of a message according to one's status as primary or secondary recipient. It includes the competence to fill in with relevant context, to sort messages with various degrees of relevance, and reply to them accordingly. Digital literacy involves a strategic competence, that is, a competence in using copies in order to achieve different goals.
If you want to read more about this subject see this study from Norwegian School of Management.
With the development of email as a central tool for workplace communication, the practice of sending copies has proliferated. The ease of adding recipients to the copy field has made the electronic version more pervasive and has led to new interactional practices.
Employees use copies to achieve routine collaboration in their daily work tasks, sharing knowledge, prompting feedback, and seeking support. This contributes to creating new patterns of interaction and to erasing traditional hierarchical structures and established lines of information flow.
Thus, the practice of copying others in can also serve to reinforce hierarchical structures within the organization. It makes it easier for participants to appeal to superordinates to back their claims in cases of conflict and thereby to stress the importance of institutional status rather than the force of the argument.
Copying in recipients gives employees the opportunity to build their professional identity by presenting their ideas and achievements to other members of the organization, and especially to superordinates.
But the indiscrimanadas copies can generate extra and unproductive work to the recipients. This happens frequently when the option "replay all" is used unnecessarily.
Digital literacy involves competence in participating in electronically-mediated social activities among multiple participants. It involves competence in using various addressing devices to differentiate among recipients with varying participation statuses.
Digital media literacy also involves receptive skills, such as interpreting the relevance of a message according to one's status as primary or secondary recipient. It includes the competence to fill in with relevant context, to sort messages with various degrees of relevance, and reply to them accordingly. Digital literacy involves a strategic competence, that is, a competence in using copies in order to achieve different goals.
If you want to read more about this subject see this study from Norwegian School of Management.
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