Consider and then deliver if you want to prevent embarrassing yourself at work with email...
Two-thirds of Australian workers admit to being trigger-happy emailers.
A report found almost half of all workers rely on email as their primary method for business communications, with women 11 per cent more likely to use it than men.
More than half of those surveyed for the report admitted to sending an email that was misunderstood. Grammar and haste could be the main cause of misinterpreted emails.
The report revealed men (48 per cent) were more likely to misread the meaning of an email than women (38 per cent).
40 per cent of workers have sent or received an email that appeared to be offhand, cynical or rude, and 38 per cent have sent or received an email that conveyed anger or was emotional in nature.
Workers can avoid email mishaps by taking the time to craft their reply and not relying on email as their sole method of communication.
Read more...
Nov 18, 2007
Nov 9, 2007
If you message is too serious, don't use email
For sensitive issues, such as appraisals, coaching, counselling, company change, a face-to-face approach is always best.
If any type of work negotiation is involved, such as agreeing deadlines or priorities, meet the person or at least pick up the phone. It's tempting to opt for speed, but an efficient phone conversation often covers all the points more quickly than tens of emails.
One definite no-no is using email for unpleasant messages.
Never, ever send people bad or difficult messages, or anything that puts them down. If there's a problem, speak to them directly. It's about using your discretion.
E-mail at the workplace is a fantastic tool for passing on information quickly, cheaply and easily. But it is dangerous to embrace it as your only means of communicating.
Using email for sensitive and subtle messages not only leads to misunderstandings, but it puts our ability to express ourselves on the fireline.
A golden rule: If you can see or call the person, don't email them. Get out of your chair and talk to them, or pick up the phone and call them. You'll be honing your communications skills, combating email overload, and building better workplace relationships.
See more recomedations for senders using email.
If any type of work negotiation is involved, such as agreeing deadlines or priorities, meet the person or at least pick up the phone. It's tempting to opt for speed, but an efficient phone conversation often covers all the points more quickly than tens of emails.
One definite no-no is using email for unpleasant messages.
Never, ever send people bad or difficult messages, or anything that puts them down. If there's a problem, speak to them directly. It's about using your discretion.
E-mail at the workplace is a fantastic tool for passing on information quickly, cheaply and easily. But it is dangerous to embrace it as your only means of communicating.
Using email for sensitive and subtle messages not only leads to misunderstandings, but it puts our ability to express ourselves on the fireline.
A golden rule: If you can see or call the person, don't email them. Get out of your chair and talk to them, or pick up the phone and call them. You'll be honing your communications skills, combating email overload, and building better workplace relationships.
See more recomedations for senders using email.
Oct 2, 2007
38% of US employees have sent an e-mail without required attachment
10% of US employees say their company has used email to fire or lay off employees. And 17% indicated their boss used emails to avoid other difficult face-to-face conversations.
5% of respondents had been the recipient of a humiliating email that was copied to other individuals. 23% of workers have received a politically incorrect email, 15% have been the recipients of an email sent in anger, and 13% reported receiving flirtatious emails, Harris Interactive reports.
19% said they had sent an email to the wrong person, and 38% had sent an email without an intended attachment.
All these figures are evidence of some of the bad management practices with email in the workplace.
5% of respondents had been the recipient of a humiliating email that was copied to other individuals. 23% of workers have received a politically incorrect email, 15% have been the recipients of an email sent in anger, and 13% reported receiving flirtatious emails, Harris Interactive reports.
19% said they had sent an email to the wrong person, and 38% had sent an email without an intended attachment.
All these figures are evidence of some of the bad management practices with email in the workplace.
Sep 11, 2007
What message are you sending?
Each time you click "send," the e-mail being delivered says a lot about you and your organization.
Are you practicing appropriate e-mail etiquette, or are your e-mails conveying messages that are hurting your reputation and credibility?
More and more businesses are discovering the importance of establishing specific corporate guidelines regarding e-mail practices.
There is an assumed informality surrounding e-mail usage, but e-mail is no different than any other form of business communication.
Your contacts form opinions about you and your business based on your e-mail communications and how you use technology.
Improper e-mail usage can give someone the perception that you lack education, have limited experience with technology, or lack credibility.
Mastering your e-mail skills can go a long way toward forging the most professional image you can with potential clients, existing customers, and anyone else you communicate with via e-mail.
Do you want help?
Are you practicing appropriate e-mail etiquette, or are your e-mails conveying messages that are hurting your reputation and credibility?
More and more businesses are discovering the importance of establishing specific corporate guidelines regarding e-mail practices.
There is an assumed informality surrounding e-mail usage, but e-mail is no different than any other form of business communication.
Your contacts form opinions about you and your business based on your e-mail communications and how you use technology.
Improper e-mail usage can give someone the perception that you lack education, have limited experience with technology, or lack credibility.
Mastering your e-mail skills can go a long way toward forging the most professional image you can with potential clients, existing customers, and anyone else you communicate with via e-mail.
Do you want help?
Aug 15, 2007
List turnover biggest issue for e-mail marketers
39% of e-mail marketers said list turnover is their biggest challenge in a survey conducted by JupiterResearch. 24% of respondents said they plan to implement a viral marketing campaign, only 10% said such actions were very successful. 15%% of survey respondents plan to begin appending email addresses to their customer lists, but only 4% of those who had tried this tactic rated it successful.
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