Jul 30, 2006

Are employees lowering down when using e-mail at the office?

A study in 2004 conducted for the Department of Trade and Industry turned up a few surprises: one in 10 employees in Scotland confused co-workers or clients by sending an e-mail to the wrong person; almost two in 10 confused people with humour.

The poll of 1,000 full- and part-time employees across the UK showed that 59 per cent of workers in Scotland would still rather talk to co-workers in person than via e-mail. Part of the problem could be that behind the screen people are bolder, think they are funnier but are often more lazy when it comes to working in cyberspace.

Studies show that manners do matter in e-mail.