Apr 30, 2009

Are we technology abusers?

Daily e-mail at the workplace volume for many people is the main source of stress and lack of productivity.

Of course, e-mail is one of the most wonderful communication tool ever invented. There are no doubts about its benefits. But the amount of digital massages that you maybe have to handle each day could be unmanageable.

No few workers erase their entire inboxes. Many admit the difficult to set up priorities or distraction facing big email quantities makes it near impossible to get work done.

Several professionals confess that they turns off their computers and BlackBerrys to get their "real work" done. It's amazing, isn't?

But the real challenge is that people can't deal with all the information in their inboxes. A lot of times it's very hard to remember and find what folder you stored that e-mail or who sent you that message.

Companies are trying some answers to the e-mail overload issue. For example, discouraging the use of the "replay all" feature, wich generates lots of extra messages. This is a good idea.

But teamworks must promote spaces for meeting and exchange, where teammates can voice their concerns as senders and recipients, establish opportunities for improvement, and receive opportune coaching.

Everybody at the workplace need to develop an awareness in the use of e-mail. Otherwise, the benefits of this communication channel will disappear due to the irrational and indiscriminate number of messages send. It is only a matter of time.

So, you must implement specific training and coaching programs on e-mail communication. Training is urgently needed on the factors that determine the productivity of e-mail, as well as on good writing skills.

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