Sep 11, 2009

When a phone call or face-to-face communication is better than an email?

How will you decide in the workplace when to use email, phone calls, or a quick meeting?

Remember these cases, where email is not the best mean (the most efficiently means to obtain the best result at the best price):

* To urgent messages (unless there is a previous and explicit agreement with the recipient).

* To discussions or arguments (unless you have large literary skills, in which case you will require much more time writing than a phone call).

* To clarification of meanings or intentions from messages previously sent.

* To messages filled with strong emotions.

* To ironic messages (the irony basically contains nonverbal communication codes).

* To reprimand employees or fellow team members.

You know almost always in these cases, you end up calling your recipients or in a meeting with them.

And I know that every day there are many temptations to write messages of this kind, but believe me, it is much better not to.

In all situations above (without exception), you will get better results using the phone or a conversation face-to-face. Besides, you will save a lot of time and money, and you will protect your relational capital.

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