Jan 19, 2010

It’s okay to use a computer to persuade, but don’t act like one when you do

How is a process like negotiation affected by whether it takes place online or face-to-face?

The lack of personal contact between negotiating parties have the potential to act more like a roadblock than a route to successful outcomes?

In one experiment, MBA students negotiated with one another either face-to-face or by email.

When all was said and done, those who negotiated through email exchanged far less of the kind of personal information that typically helps people establish better rapport.

Past research has indicated that rapport helps negotiators overcome interpersonal friction and find cooperative agreements.

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