There is no doubt that e-mail provides transcendental advantages as a tool for communication, work, study, research and filing, and its influence is growing in all aspects of people’s lives, in all countries and cultures.
However, the process of assimilating e-mail has occurred with insufficient preparation. In some cases, training is provided on a specific e-mail program (for example "Outlook").
In others, there are "policies" on the use of e-mail, but they mainly have to do with the need for security and control of computer systems.
We assume that to know how to write is to know how to word things correctly, and that it is enough to communicate efficiently in writing.
Other times we think that if we write as we speak, we will be understood. However, it is more difficult to master written communication than verbal and non-verbal communication.
E-mail has a great influence in our personal image. The number of messages we send, the way we write them, their length, and even the time when we write them says a lot about the quality of professionals we are.
How fast we respond to messages, if we read them carefully, and even if we send a copy to another recipient, are some of the aspects that contribute to create a public reputation of our work performance.
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