May 26, 2009

Why do companies need e-mail use guidelines?

At the workplace e-mail is a resource that belongs to the company. But sometimes people forget that because of labor rutines, work overwhelming, or because individual professional effort is so personal.

e-Standards could helps people have a better idea of the formality of using e-mail in the workplace, as documents that have direct legal implications for the company and for each employee.

In other words, companies needs more employees with more awareness of the consequences messages can have and a better effort to use the good practices of written communication.

To achieve this goals, companies must permanently and didactically show to each employe best practices using e-mail, and what behavior is expected from he or she, as a senders or receivers of digital messages.

Most people assume writing e-mail as something "natural", and take for granted that if you can write (if you know write) you can communicate efficiently by e-mail.

But with no doubt is harder to communicate by written than face-to-face. Written messages don't have the communicational advantages of body language, facial expression or tone of voice, which are part of a regular face-to-face communication.

If people at workplace suppose that they execute their responsability by sending e-mails, they wouldn't take in consideration the negative potential impact of certain written messages. So, they wouldn't care e-mail is not the propper means for team work in many cases.

That is why e-mail companies guidelines can help employees a lot. I offer you many ideas and electronic mail good practices in my book.

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